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Terms of Service for Step One Socks

1. Introduction

Welcome to Step One Socks ("we," "our," "us"). By accessing or using our website [your website URL] (the "Website") and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree with any part of these Terms, you must not use our Website.

2. Company Information

Step One Socks is operated by Step One Socks a company registered in Ireland

3. Use of the Website

3.1. You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website.

3.2. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.

4. Product Information and Availability

4.1. We make every effort to ensure that product descriptions and prices are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order or cancel it.

4.2. All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order, or divide orders.

5. Ordering and Payment

5.1. By placing an order, you are making an offer to purchase products from us. We reserve the right to accept or reject any order at our discretion.

5.2. Once your order is placed, we will send you an acknowledgment email. This email does not constitute acceptance of your order. A contract between us is formed when we dispatch the products to you.

5.3. Payment must be made at the time of ordering. We accept card through stripe.

6. Pricing

6.1. All prices are displayed in Euros (€) and include Value Added Tax (VAT) at the applicable rate.

6.2. Delivery charges are not included in the product prices and will be added at checkout.

7. Delivery

7.1. We deliver to addresses within Ireland. Delivery timescales are estimates and are not guaranteed.

7.2. Risk of loss and damage to the products passes to you on the date when the products are delivered.

8. Cancellation and Returns

8.1. Right to Cancel: Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.

8.2. Exemptions: The right to cancel does not apply to:

Goods made to your specifications or clearly personalized.

Sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.

8.3. How to Cancel: To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email) before the cancellation period has expired.

8.4. Effects of Cancellation: If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

9. Liability

9.1. We warrant that any product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

9.2. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

9.3. This does not include or limit in any way our liability:

For death or personal injury caused by our negligence.

Under section 2(3) of the Consumer Protection Act 1987.

For fraud or fraudulent misrepresentation.

For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10. Privacy

We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Step One Socks

Email: Steponesocks@gmail.com

Privacy Policy
Effective Date: 25/03/2025

1. Introduction
Step One Socks ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website www.steponesocks.com and purchase products from us. This policy complies with the General Data Protection Regulation (GDPR) and Irish data protection laws.

2. Information We Collect
We may collect and process the following types of personal data:

  • Identity Data: Name, email address, billing and shipping addresses, phone number.

  • Payment Data: Payment details (processed securely by third-party payment processors; we do not store payment details).

  • Transaction Data: Details of your purchases and orders.

  • Technical Data: IP address, browser type, device information, and usage data.

  • Marketing & Communication Data: Your preferences in receiving marketing materials from us.

3. How We Use Your Information
We use your personal data to:

  • Process and fulfill your orders, including payment and delivery.

  • Provide customer support and respond to inquiries.

  • Improve our website, products, and services.

  • Send marketing communications (if you have opted in).

  • Comply with legal obligations and protect our business.

4. Sharing Your Information
We may share your personal data with:

  • Payment service providers for transaction processing.

  • Delivery partners to fulfill your orders.

  • Third-party service providers who help us run our business (e.g., website hosting, analytics, email marketing).

  • Law enforcement or regulatory authorities when required by law.

5. Your Rights
Under GDPR, you have the following rights regarding your personal data:

  • Access, correct, or delete your personal data.

  • Object to or restrict processing.

  • Withdraw consent for marketing communications at any time.

  • Request data portability.

  • Lodge a complaint with the Data Protection Commission (DPC) in Ireland.

6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, in compliance with legal and regulatory obligations.

7. Security Measures
We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings. For more details, refer to our Cookie Policy.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: Steponesocks@gmail.com

 

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